Crown Casino Sydney

Crown Casino Sydney Review

Located in Barangaroo, a vibrant waterfront precinct in Sydney, Crown Sydney stands as a premier destination for luxury, entertainment, and gaming in Australia. This state-of-the-art casino and resort complex is the newest addition to the prestigious Crown Resorts family, which operates renowned establishments such as Crown Melbourne and Crown Perth. Crown Sydney, officially opened in late 2020, is known for its world-class casino, a range of fine dining experiences, a luxury hotel, and spectacular views of Sydney Harbour.

Crown Sydney Casino: A pinnacle of luxury, where world-class gaming, fine dining, and breathtaking views converge in the heart of Sydney Harbour

History and Ownership 

Crown Sydney is part of the Crown Resorts group, a leading name in the Australian hospitality and gaming industry. The Crown group, founded by James Packer, has long been a dominant player in the Australian entertainment sector. Crown Sydney represents the culmination of years of planning and development, symbolizing both a new era for the brand and a significant investment in Sydney’s tourism and entertainment offerings.

General Description 

This iconic establishment brings a blend of gaming, hospitality, and entertainment under one roof. The casino offers a range of high-stakes gaming options, from classic table games like blackjack and roulette to a variety of slot machines. Beyond gaming, Crown Sydney features a number of upscale dining options, trendy bars, and a luxury hotel, making it a top-tier destination for both locals and international visitors.

For those looking to experience exclusive services, the Crown Rewards membership program provides access to additional benefits, from gaming perks to discounts on dining and accommodations.

Gaming Options at Crown Sydney Casino

Crown Sydney Casino offers a diverse array of gaming experiences, catering to both seasoned players and newcomers. The casino is designed to provide an elevated gaming environment, complemented by stunning views of Sydney Harbour.

Table Games

The casino features a variety of classic table games, each offering unique excitement and challenges:

• Baccarat: A game of chance where players aim to have a hand value closest to nine.
• Roulette: Players bet on where a ball will land on a spinning wheel, with various betting options available.
• Sic Bo: An ancient Chinese dice game where players wager on the outcome of three dice rolls.
• Blackjack: A card game where players strive to have a hand value closer to 21 than the dealer without exceeding it.
• Ultimate Texas Hold ‘Em: A poker variant combining elements of Texas Hold ‘Em and community card games.
• Mississippi Stud: A poker-based game where players aim to make the best five-card hand using their two cards and five community cards.

Electronic Table Games

For those who prefer a digital experience, Crown Sydney offers Electronic Table Games (ETGs) that simulate traditional table games with the convenience of electronic interfaces. These include electronic versions of Baccarat, Roulette, and Sic Bo, providing a fast-paced and interactive gaming experience.

VIP Gaming Areas

Crown Sydney features exclusive VIP gaming areas designed for high-stakes players seeking a more private and luxurious environment:

• Crystal Room: Located on the main gaming floor, this area offers 160 tables and 66 electronic tables, providing a premium gaming experience.
• Mahogany Room: Situated on the Mahogany floor, this exclusive area features 30 private salons for VIP guests, ensuring a secluded and opulent setting.

Membership and Access

Access to the VIP gaming areas is available through the Crown Rewards membership program, which is free to join. Members can enjoy various benefits, including access to exclusive gaming areas and personalized services. Applications for membership can be completed at the Crown Rewards desk located on Level 2 of Crown Sydney. 

Responsible Gaming

Crown Sydney is committed to promoting responsible gaming practices. The casino implements measures to ensure a safe and enjoyable environment for all guests. These include responsible gaming policies and support services for those who may need assistance.

Payment Methods and Withdrawal Options at Crown Sydney Casino

Crown Sydney Casino offers a variety of payment methods for deposits and withdrawals, ensuring a seamless and secure financial experience for its patrons.

Deposit Methods

• Cash Deposits: Patrons can deposit cash directly at the casino’s cashier. It’s important to note that, in line with regulatory changes, members are limited to funding their play with a maximum of $5,000 cash per day. For deposit amounts exceeding $5,000, members can deposit electronically into their Crown Wallet or deposit account. 
• Electronic Funds Transfer (EFT): Members can transfer funds electronically into their Crown Wallet or deposit account. This method is suitable for amounts exceeding the daily cash deposit limit. 
• Debit Cards: Debit cards issued in the member’s name can be used to make deposits into the Crown Wallet. Accepted cards include EFTPOS, Visa Debit, and Mastercard Debit. Please note that surcharges apply, and contactless payments, credit cards, and prepaid cards such as gift cards are not accepted. 

Withdrawal Methods

• Cash Withdrawals: Members can withdraw up to $5,000 in cash at the casino’s cashier. For amounts exceeding $5,000, withdrawals can be processed via electronic funds transfer or cheque. 
• Electronic Funds Transfer (EFT): For withdrawals exceeding $5,000, members can request an EFT to their personal bank account. 
• Cheque: Alternatively, members can opt to receive a cheque for amounts over $5,000. 

Withdrawal Limits

• Daily Cash Withdrawal Limit: Members are permitted to withdraw up to $5,000 in cash per day. 
• Electronic Funds Transfer (EFT) and Cheque Withdrawals: For amounts exceeding $5,000, withdrawals can be processed via EFT or cheque. 

It’s essential for patrons to be aware of these methods and limits to ensure a smooth and compliant gaming experience at Crown Sydney Casino.

Loyalty Programs, Promotions, and Bonuses at Crown Sydney Casino

Crown Sydney Casino offers a comprehensive loyalty program, exclusive promotions, and bonuses to enhance the gaming experience for its patrons.

Crown Rewards Program

The Crown Rewards program is a complimentary membership that allows guests to earn points and access various benefits across Crown’s resorts, including Crown Sydney. Members accumulate points through gaming, dining, and hotel stays, which can be redeemed for a range of rewards. The program features five membership tiers—Member, Silver, Gold, Platinum, and Black—each offering progressively more exclusive privileges. Membership is free, and applications can be completed at the Crown Rewards desk located on Level 2 of Crown Sydney. 

Current Promotions and Bonuses

Crown Sydney Casino regularly hosts exclusive promotions and bonuses for its members:

• iPrize Giveaway: Exclusive to Black, Platinum, and Gold Tier Members, this promotion offers the chance to win the latest Apple products and points. Members can earn entries by accumulating status credits between 10 am Friday and 8:15 pm Tuesday each week. Draws occur every Tuesday from 6:30 pm to 8:30 pm. 
• Level Up Promotion: Running every Thursday from October 31 to November 28, this promotion is exclusive to Gold, Black, and Platinum members. Members can win a share of up to $10,000 each week by earning status credits during the entry period. Draws take place at 6:30 pm, 8:30 pm, and 9:30 pm. 

Additional Member Benefits

Members of the Crown Rewards program enjoy various benefits, including:

• Dining Discounts: Tier-specific discounts at participating restaurants and bars within Crown Sydney. 
• Exclusive Access: Priority reservations and access to special events and promotions.
• Personalized Services: Dedicated hosts and personalized experiences tailored to individual preferences.

For the most current information on promotions, bonuses, and member benefits, guests are encouraged to visit the Crown Rewards desk or contact Crown Rewards directly.

Dining Options at Crown Sydney Casino

Crown Sydney Casino offers an exceptional array of dining experiences, featuring a selection of world-class restaurants and bars that cater to diverse culinary preferences.

Fine Dining Restaurants

• Oncore by Clare Smyth: Located on the 26th floor, Oncore presents an exquisite fine dining experience led by renowned chef Clare Smyth. The menu emphasizes locally sourced Australian produce, offering dishes that blend contemporary techniques with classic flavors. Guests can enjoy panoramic views of Sydney Harbour while savoring meticulously crafted meals. 
• a’Mare: Designed by acclaimed Chef Alessandro Pavoni, a’Mare brings the essence of Italian coastal cuisine to Sydney. The restaurant showcases exceptional Australian produce alongside classic Italian ingredients, resulting in an ever-evolving menu that delights the palate. The elegant setting and attentive service enhance the dining experience. 
• Nobu: Fusing Japanese tradition with locally inspired produce and seafood, Nobu Sydney offers imaginative dishes as well as classic menu heroes that feature around the globe. 

Casual Dining and Cafés

• Epicurean: This all-day dining restaurant features nine live kitchens, each offering a variety of cuisines, including Japanese, Chinese, Indian, and Italian. Guests can enjoy an open-kitchen concept, watching chefs prepare dishes before their eyes. The ever-changing menu invites guests to experience an array of global cuisines, with an immaculate cold seafood counter reinforcing the Epicurean standard of luxury. 
• Sacrebleu!: A French café offering freshly baked petit pastries, award-winning canelés, and quintessential French croissants. Guests can enjoy a traditional French culinary experience, with options to take home freshly churned butter or enjoy a limited-edition delicacy from daily specials. 

Bars and Lounges

• Hickory Bar: Situated within Woodcut, Hickory Bar offers a boutique bar experience with an elemental ethos. Inspired by the philosophy of the restaurant, cocktails and mocktails are produced using traditional methods of steam, fire, smoke, and ice, and alter seasonally. Australian spirits hero on the base of every cocktail, including Woodcut’s bespoke gin with its smoked botanicals and charcoal infusion. 
• Teahouse: A bold and playful take on a Chinese teahouse, offering a wide range of specialty teas and cocktails. The menu features decadent, theatrical cocktails crafted by talented mixologists, alongside dim sum and other oriental bites. For a more intimate experience, guests can request a seat in the birdcages, enjoying drinks and bites in private.

Crown Sydney’s diverse dining options ensure that guests can indulge in a variety of culinary experiences, from fine dining to casual cafés and vibrant bars, all within the luxurious setting of the casino and resort complex.

Entertainment and Nightlife at Crown Sydney Casino

Crown Sydney Casino offers a vibrant array of entertainment and nightlife options, ensuring a dynamic experience for all guests.

Casino Gaming

The casino floor features a diverse selection of gaming options, including:

• Table Games: Classic games such as Baccarat, Roulette, Sic Bo, Blackjack, Ultimate Texas Hold ‘Em, and Mississippi Stud are available.
• Electronic Gaming: A variety of slot machines and electronic table games cater to different preferences.
• VIP Gaming Areas: Exclusive spaces like the Crystal Room and Mahogany Room offer high-stakes gaming in a luxurious setting.

Bars and Lounges

Crown Sydney boasts several bars and lounges, each providing a unique atmosphere:

• CIRQ: Located on the 26th floor, CIRQ is a rooftop bar offering panoramic views of Sydney Harbour. It features bespoke cocktails and tapas-style dishes, making it an ideal spot for evening relaxation.
• Teahouse: A modern take on a traditional Chinese teahouse, Teahouse offers a wide range of specialty teas and cocktails, complemented by dim sum and other oriental bites.
• Hickory Bar: Situated within Woodcut, Hickory Bar offers a boutique bar experience with cocktails and mocktails produced using traditional methods of steam, fire, smoke, and ice.

Live Entertainment

While Crown Sydney is primarily known for its gaming and dining offerings, it also hosts live entertainment events, including:

• DJ Performances: Regular DJ sets create an energetic atmosphere in the bars and lounges.
• Special Events: The casino hosts themed events and seasonal celebrations, enhancing the nightlife experience.

Sky Deck at Crown Sydney

Perched 83 floors above Sydney Harbour, the Sky Deck at Crown Sydney offers guests unparalleled panoramic views of the city’s iconic landmarks. This exclusive vantage point provides a unique perspective of Sydney’s skyline and waterfront.

Features

• Open-Air Balcony: The Sky Deck includes an expansive open-air balcony, allowing guests to immerse themselves in the breathtaking scenery.
• Indoor Viewing Area: For those preferring an indoor experience, the Sky Deck offers a comfortable viewing area with floor-to-ceiling windows.

Access and Tours

Access to the Sky Deck is available to the general public through personalized guided tours. These tours are led by a dedicated concierge, ensuring an intimate and informative experience. Reservations are essential and can be made online, with bookings released weekly each Monday for the following week. 

Booking and Cancellation Policy

Guests wishing to cancel or amend their reservation are advised to email [email protected] at least 24 hours prior to their scheduled tour. While efforts are made to proceed with tours despite weather conditions, extreme circumstances such as high winds or rain may result in cancellations at short notice. Views from the Sky Deck may also be affected by weather and cloud coverage. 

Visitor Guidelines

• Storage of Personal Items: Large or bulky items, including handbags, backpacks, prams, overcoats, and tripods, are required to be stored. Complimentary secure lockers are available for this purpose.
• Dress Standards: Guests are encouraged to review Crown Sydney’s dress standards prior to their reservation to ensure a comfortable and appropriate experience. 

The Sky Deck at Crown Sydney Casino offers a luxurious and elevated experience, allowing guests to witness Sydney’s beauty from a remarkable height.

Shopping at Crown Sydney

Crown Sydney Casino offers a curated selection of luxury retail outlets, providing guests with an exceptional shopping experience.

Paspaley

Renowned for sourcing the world’s most beautiful pearls, Paspaley presents exquisite jewelry pieces that showcase exceptional color and luster. With over 80 years dedicated to perfecting the pearl, Paspaley remains at the forefront of the pearling industry. The boutique is located on Level 1 (Ground) at 1 Barangaroo Avenue, Sydney. 

Watches of Switzerland

As Australia’s premier Swiss watch specialist, Watches of Switzerland offers an extensive collection of luxury timepieces. The boutique provides a personalized shopping experience, assisting guests in selecting the perfect watch. It is situated on Level 1 (Ground) at 1 Barangaroo Avenue, Sydney. 

Crown Gifts

For those seeking exclusive merchandise, Crown Gifts offers a range of hotel-inspired products, including luxury bedding, bathrobes, and signature scents. Gift cards redeemable across Crown Hotels, restaurants, and spas are also available, making them an ideal choice for special occasions. 

Cellar & Co.

Wine enthusiasts can explore Crown Cellar & Co., which features a curated selection of premium wines and spirits. Led by Crown’s resident beverage team, the collection includes both local and international labels, catering to diverse palates. 

These retail offerings at Crown Sydney Casino ensure that guests have access to a variety of luxury shopping experiences, complementing the resort’s comprehensive entertainment and hospitality services.

Nightlife Experience

The combination of gaming, dining, and entertainment options at Crown Sydney ensures a lively and engaging nightlife. Whether enjoying a cocktail with a view at CIRQ, experiencing the dynamic gaming floor, or attending a special event, guests are guaranteed a memorable evening.

Accommodation Options at Crown Sydney Casino

Crown Sydney Casino is complemented by the luxurious Crown Towers Sydney hotel, offering guests an array of opulent accommodations with stunning views of Sydney Harbour.

Room Categories

• Deluxe King Room: Spanning 47 square meters, these rooms feature floor-to-ceiling windows overlooking the bay, custom-made king-size beds with luxury Frette linen, and a dark marble ensuite with an egg-shaped bath, walk-in rain shower, and dual vanities. 
• Harbour Bridge King Room: These rooms offer expansive views of the Sydney Harbour Bridge, complemented by rich, custom-made upholstery and a spacious living area. 
• Opera King Room: Providing panoramic views of the Sydney Opera House, these rooms are designed with elegant furnishings and a luxurious ensuite bathroom. 

Suites

• Executive Suite: Featuring an enclosed bedroom with a sculptured bath, dual vanities, and a luxurious rain shower, these suites offer a blend of comfort and style. 
• Premier Suite: Spanning 97 square meters, the Premier Suites include an open-plan bar, lounge, and dining area with sleek finishes and metallic hues. The bedroom is bathed in natural light from floor-to-ceiling windows, and the marble bathroom offers sweeping views of the bay, complete with an egg-shaped bath, walk-in rain shower, and dual vanities. 

Villas

• Deluxe Villa: Exuding modern luxury, the Deluxe Villa features wrap-around floor-to-ceiling windows and interiors designed to make guests feel instantly at home. 
• Presidential Villa: This two-story villa offers unparalleled luxury with a grand piano, karaoke room, veranda, and bedrooms and bathrooms worthy of a billionaire pop icon and her entourage. 

Amenities

All accommodations at Crown Towers Sydney are equipped with state-of-the-art technology, including in-room tablets for controlling blinds, lights, and in-room dining services. Guests can also enjoy complimentary wireless internet access, high-definition LCD televisions with video-on-demand streaming services, and individual room temperature control.

Crown Spa Sydney

Crown Sydney Casino offers guests a luxurious wellness retreat at Crown Spa Sydney, providing a range of treatments and facilities designed to rejuvenate the mind and body.

Spa Treatments

Crown Spa Sydney features an extensive menu of services, including:

• Massages: A variety of therapeutic massages are available to restore and invigorate, leaving guests feeling enlivened. 
• Facials: Indulgent facials using La Prairie and Subtle Energies products are tailored to enhance skin health and radiance. 
• Body Treatments: Spa body treatments aim to restore the body and revitalize the senses. 
• Wellness Experiences: Innovative therapies, such as Quartz Hot Sand Therapy and Spa Wave-Touchless Therapy, offer unique relaxation and therapeutic benefits. 

Facilities

Guests can enhance their spa experience with access to the Aqua Retreat, which includes:

• Vitality Pool: A heated pool designed to relax muscles and improve circulation.
• Steam Room and Infrared Sauna: Facilities that promote detoxification and relaxation.
• Experience Showers: Multi-sensory showers that invigorate and refresh.
• Relaxation Lounge: A serene space to unwind before or after treatments.

Operating Hours and Reservations

Crown Spa Sydney operates from 9 am to 7 pm, Sunday to Thursday, and 9 am to 9 pm on Fridays and Saturdays. Reservations are recommended and can be made through the Crown Hotels website. 

By integrating Crown Spa Sydney into its offerings, Crown Sydney Casino provides a holistic experience that combines luxury accommodation, diverse dining options, entertainment, and wellness, ensuring guests have a comprehensive and rejuvenating stay.

Security Measures at Crown Sydney Casino

Crown Sydney Casino prioritizes the safety and security of its patrons and staff through comprehensive measures:

• Surveillance Systems: The casino employs constant CCTV monitoring, including facial recognition technology, to oversee all areas and ensure a secure environment. 
• Mandatory Identification: Guests are required to present government-issued photo identification or a valid Crown Rewards membership card upon request, ensuring proper verification and access control. 
• Security Screening: Crown Sydney reserves the right to inspect bags, packages, and other items. Personal checks, such as wanding, may also take place to prevent prohibited items from entering the premises. 
• Responsible Gaming Initiatives: The casino implements responsible gaming policies and offers support services to promote safe gambling practices among patrons.

These measures reflect Crown Sydney’s commitment to providing a safe and enjoyable environment for all visitors.

Customer Support at Crown Sydney Casino

Crown Sydney Casino is dedicated to providing exceptional customer support to ensure a seamless experience for all guests.

Contact Information

• General Enquiries: Guests can reach out through the online contact form available on the Crown Sydney website. 
• Crown Rewards Membership: For membership-related queries, the Crown Rewards team is available between 10 am and 7 pm, seven days a week, at 1300 8 CROWN. 
• Crown PlaySafe Support: For assistance with responsible gaming, the Crown PlaySafe Team is accessible 24/7 at 1800 801 098 or via email. 

Feedback and Complaints

Crown Sydney values guest feedback and encourages patrons to share their experiences. A dedicated feedback form is available on their website for compliments, suggestions, or complaints. 

These channels demonstrate Crown Sydney Casino’s commitment to addressing guest needs and enhancing the overall experience.

Nearby Attractions to Crown Sydney Casino

Crown Sydney Casino is strategically located in Barangaroo, offering guests convenient access to several of Sydney’s iconic attractions:

• Sydney Opera House: Approximately 1.5 kilometers from Crown Sydney, this architectural masterpiece hosts a variety of performances and tours.
• Sydney Harbour Bridge: Located about 1 kilometer away, visitors can enjoy scenic walks or participate in the BridgeClimb experience for panoramic city views.
• The Rocks: Just 1 kilometer from the casino, this historic precinct features cobblestone streets, markets, and heritage buildings, providing a glimpse into Sydney’s colonial past.
• Barangaroo Reserve: Adjacent to Crown Sydney, this waterfront park offers walking trails, picnic spots, and public art installations, making it an ideal location for relaxation and leisure.

These nearby attractions ensure that guests of Crown Sydney Casino have a multitude of experiences to explore within close proximity.

Guest Reviews and Ratings of Crown Sydney Casino

Crown Sydney Casino has garnered a range of feedback from its patrons, reflecting diverse experiences across its offerings.

Overall Ratings

On TripAdvisor, Crown Towers Sydney holds a rating of 3.5 out of 5 stars, based on 316 reviews. This indicates a mix of positive and critical feedback from guests. 

Positive Feedback

Many guests commend the luxurious accommodations and exceptional amenities. One reviewer described their stay as an “opulent luxury anniversary treat,” highlighting the world-class pool, attentive service, and spacious rooms with iconic views of Sydney Harbour. 

Areas for Improvement

Some guests have noted challenges with service efficiency. A reviewer mentioned a prolonged check-in process and delays in accessing the casino, suggesting a need for enhanced operational efficiency. 

While Crown Sydney Casino offers a luxurious experience with top-tier facilities, guest feedback indicates opportunities for improvement in service delivery to meet the expectations of a six-star establishment.

Crown Sydney Casino: Overall Evaluation

Crown Sydney Casino offers a luxurious and comprehensive experience for guests, blending world-class gaming, fine dining, and entertainment options. Below is a detailed evaluation based on critical criteria:

Criterion	Rating	Comments
Trust & Fairness	⭐⭐⭐⭐⭐⭐ (5/5)	Operates under rigorous regulatory compliance, with recent reforms ensuring greater transparency.
Games & Software	⭐⭐⭐⭐⭐ (5/5)	A diverse selection of gaming options, including table games, electronic games, and exclusive VIP areas.
Bonuses & Promotions	⭐⭐⭐⭐⭐ (5/5)	Limited offerings for non-members; Crown Rewards provides valuable perks for frequent patrons.
Customer Support	⭐⭐⭐⭐ (4/5)	Offers multiple contact options, though some guests have noted occasional delays in service.

Conclusion

Crown Sydney Casino excels in delivering a high-end experience with its gaming options, luxurious accommodations, and diverse dining. While there are areas for improvement, such as expanding promotional offerings and enhancing service consistency, the overall experience remains exceptional for guests seeking luxury and entertainment.

Frequently Asked Questions About Crown Sydney Casino

1. Where is Crown Sydney Casino located?
   Crown Sydney Casino is located at Barangaroo, Sydney, offering stunning views of Sydney Harbour.
2. What gaming options are available at Crown Sydney Casino?
   The casino features a wide variety of table games, electronic gaming machines, and exclusive VIP gaming areas.
3. Does the casino have a loyalty program?
   Yes, the Crown Rewards program allows members to earn points and access exclusive benefits across Crown properties.
4. What dining options are available at the casino?
   Crown Sydney offers an array of restaurants and bars, including fine dining options like Oncore by Clare Smyth and Nobu, as well as casual spots such as Epicurean.
5. Does Crown Sydney Casino have a hotel?
   Yes, Crown Towers Sydney provides luxurious accommodations ranging from deluxe rooms to opulent suites and villas.
6. Are there any nearby attractions?
   Yes, nearby attractions include the Sydney Opera House, Sydney Harbour Bridge, Barangaroo Reserve, The Rocks, and Darling Harbour.
7. What are the casino’s hours of operation?
   Crown Sydney Casino is open 24/7, with specific areas like restaurants and bars operating on set schedules.
8. What safety measures are in place at the casino?
   The casino implements rigorous security protocols, including CCTV surveillance, mandatory identification checks, and responsible gaming initiatives.
9. What shopping options are available at Crown Sydney?
   Crown Sydney features luxury boutiques such as Paspaley and Watches of Switzerland, along with specialty stores like Crown Gifts.
10. Does the casino offer spa services?
    Yes, Crown Spa Sydney provides a range of wellness treatments, including massages, facials, and innovative therapies like Quartz Hot Sand Therapy.
11. How can I contact customer support at Crown Sydney Casino?
    Guests can reach customer support through online forms, direct phone numbers, or by visiting the Crown Rewards desk on-site.
12. What are the reviews of Crown Sydney Casino?
    Guests generally praise the luxurious facilities and variety of services, though some have noted room for improvement in service efficiency.
13. Is the Sky Deck open to all guests?
    Yes, the Sky Deck is open for guided tours, providing breathtaking views of Sydney Harbour. Reservations are required.
14. Are there any restrictions or dress codes?
    Yes, Crown Sydney has specific dress standards, and personal items like large bags must be stored in lockers when visiting certain areas like the Sky Deck.
15. What are the payment options for gaming at the casino?
    Guests can deposit funds via cash, debit cards, or electronic transfers. Withdrawals can be made through cash, EFT, or cheque, with some limits in place.